Returns

IS MY ORDER ELIGIBLE FOR RETURN?

  • Merchandise must be in original condition. (No damage, no scratch, all leather and metal parts are in perfect conditions).
  • Merchandise must have all packaging returned in good condition.
  • Sale items and early bird items are not eligible for returns.
  • Personalized item is not eligible for returns.
  • Items purchased from the consigned retail store besides Mo. Museum cannot be returned or refunded back to the company due to the separate stock and billing system.
  • Depends on the return / exchange store policy, customer must deal directly with the retail store.
  • Items on limited time promotions or purchased with a discount voucher code are not eligible for return unless otherwise stated.
  • Items purchased from Indiegogo are not eligible for returns.
  • Merchandise must be returned within 7 days from the date the item is received.
  • We only offer a full refund if we receive the goods within 15 days after your date of purchase.
  • We offer a full refund , eligible up to 15 business days after we have received and checked your item.
  • We do not offer refunds for the shipping or packaging cost of your order.
  • All returns will be refunded via a full credit card refund or cash refund. At this time, we do not offer store credit refunds. This depends on which payment method you selected when made the purchase.
  • We will only give you refund to those receive confirmation e-mail or message from us and print it out and put together with the merchandise sent back. Please do not send back without any confirmation, otherwise you would not receive any refund back.

Mo. will process the compensation only when the return is following all above.

HOW DO I RETURN AN ITEM?

  1. Please e-mail to support@mostory.co to receive confirmation.
    • Please state your name , your phone number, reason for return, purchase date with attached receipt.
    • Please wait for our confirmation e-mail before returning the merchandise.
  2. The refund methods is via credit card refund and bank transfer (within Thailand) only depends on which payment method you selected. For credit card, it will be shown in your next credit cycle. For bank transfer, it will take 7-15 business days to appear in your account from the date we received the item. Note that return must be made within 7 days of you receiving the item and reached us within 15 days after the date of purchase.
  3. Steps for returning your parcel:
    1. Print out the return confirmation e-mail from Mo.
    2. Please wrap your parcel and put the printed confirmation e-mail inside the package.
    3. Then send it to The Romoroom Office as registered mail. (See Below)
    4. The customer is responsible for the postal fee of returning at the moment.
  4. Reminder, please keep the receipt or tracking number as evidence.
    1. Inform us of your parcel the tracking number to our e-mail support@mostory.co
    2. Please note that regular international postal parcels may take up more than 15 days for it to be delivered back to our warehouse. In this case please let us know if your tracking number and the evidence to prove you have sent us back within 7 days after you received the item.
  5. After we have received your return, please allow 3-5 days for us to begin the refund process, which may take anywhere from 7-15 days to appear in your account. This depends on the payment method you selected (Bank Transfer or Credit).
  6. For international customers (outside Thailand), we have a no exchange policy. If you want to exchange any items, you must create a new purchase and return your old one.

Registered Mail Address

The Romoroom Company Limited
29/18 Moo 8, Ladsavai,
Lumlukka, Pathumthani
12150
THAILAND

DO WE HAVE A LIMITED RETURN PERIOD?

Merchandise must be returned within 7 days (including weekend & holidays) from the date the item is received. You’ll receive a full cash refund or credit refund, eligible up to 15 days after delivery or your next credit cycle. After 15 days after your purchase, we will not accept your return if you do not have show the evidence to prove you have sent us back within 7 days after you received the item.

CAN I DO AN EXCHANGE? 

We only offer exchange of items if the merchandise is not in a good condition (with our judgement and consideration.) It can only be replaced with the same item, not different item.

Unfortunately, for international customers at this time we are unable to complete exchanges. Unless stated otherwise. If you would like to exchange your item, please return your original purchase and create a new order for your desired item.